Privacy Policy

Welcome to Floor Depot Plus, where your privacy is our priority. Our commitment to transparency and the security of your personal information is paramount. To understand how we handle and safeguard your data, please refer to our comprehensive Privacy Policy. Trust us as you explore top-quality flooring options, knowing that your privacy is central to our values.

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At Floor Depot Plus, when you share comments on our site, we gather the information provided in the comments form, along with your IP address and browser user agent string, aiding in spam detection.

Furthermore, an anonymized string generated from your email address (hash) may be sent to the Gravatar service to check if you have an associated profile picture. For more details, refer to the Gravatar service privacy policy at Once your comment is approved, your profile picture becomes visible to the public within the context of your comment, enhancing the personalized experience at Floor Depot Plus.


At Floor Depot Plus, when you upload images to our website, we recommend refraining from including embedded location data (EXIF GPS) in the images. This precaution ensures that visitors to the website cannot download and extract any location data from the images, safeguarding your privacy and enhancing your experience with us.


At Floor Depot Plus, when you comment on our site, you can opt to save your name, email, and website in cookies for one year, offering convenience for future comments. For your login, a temporary cookie checks your browser's acceptance, discarded after closing. Logging in establishes cookies for login info and screen preferences, lasting two days and one year, respectively. Choosing "Remember Me" extends login persistence to two weeks. Editing an article saves a post ID cookie with no personal data, expiring in 1 day, reflecting our privacy commitment.

Embedded content from other websites

At Floor Depot Plus, our articles may feature embedded content such as videos, images, and articles from other websites. This embedded content operates similarly to a visit to the external website itself.

Please be aware that these external websites may collect data about you, utilize cookies, employ additional third-party tracking, and observe your interactions with the embedded content. This monitoring includes tracking your engagement even if you have an account and are logged into the external website. We prioritize your privacy and transparency in all interactions at Floor Depot Plus.

Who we share your data with

If you request a password reset at Floor Depot Plus, please note that your IP address will be included in the reset email. This is part of our security measures to enhance the protection of your account.

How long we retain your data

When you leave a comment at Floor Depot Plus, the comment and its metadata are retained indefinitely. This is done to facilitate the automatic recognition and approval of any subsequent comments, eliminating the need for holding them in a moderation queue.

For users who register on our website (if any), the personal information provided in their user profile is also stored. All users have the ability to view, edit, or delete their personal information at any time, with the exception of changing their username. Website administrators have the authority to access and modify this information, ensuring transparency and control over personal data at Floor Depot Plus.

What rights you have over your data

If you have an account on Floor Depot Plus or have left comments, you have the right to request an exported file containing the personal data we hold about you, including any information you have provided. Additionally, you can request the deletion of any personal data we possess. Please note that this does not encompass data that we are obligated to retain for administrative, legal, or security purposes. We are committed to respecting your privacy and facilitating control over your personal information.

Where we send your data

At Floor Depot Plus, visitor comments undergo verification through an automated spam detection service. This ensures the integrity and quality of the comments on our site.

What we collect and store

At Floor Depot Plus, we track your viewed products and use cookies to monitor cart contents during your visit. When you request a quote, we collect your name, email, and phone number for various purposes:

  • Sending account and order-related information.
  • Responding to requests, including refunds and complaints.
  • Processing payments and preventing fraud.
  • Complying with legal obligations, such as tax calculations.

We retain your information for the necessary purposes, adhering to legal requirements. Order details, including your name and email, are stored for tax and accounting, and any comments or reviews you leave are also retained. Floor Depot Plus is committed to transparent and responsible information handling.

Who on our team has access

At Floor Depot Plus, members of our team, including Administrators and Shop Managers, have access to the information you provide us. This access includes details such as request a quote information and customer information, encompassing your name and email address. Our team members utilize this information to facilitate order fulfillment, process refunds, and provide support, ensuring a seamless and responsive experience for you. We prioritize the responsible handling of your information while maintaining the efficiency of our services.

If you have any inquiries regarding our privacy policy, please reach out to us by submitting a message through our contact page.

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